Americord

Frequently Asked Questions

Is it safe to order online?

Absolutely! Your Order can be completed online by simply clicking the "Order Now" button next to the item you wish to order. The secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you feel more comfortable you may phone or fax your order. However, placing your order online is extremely safe and secure. Your privacy and security is our number one priority.

Can I order by phone or fax?

Absolutely! Our customer care representatives are available Monday-Thursday, 8:00 am to 5:00 PM MST and Friday, 8:00 am to 12:00 Noon to assist you. You may also fax your order 24 hours a day by printing a Fax Order Form Phone Order : (800) 647-6231
Order by fax: (435) 752-9737

How can I pay for my order?

Americord accepts Discover, Visa, MasterCard, American Express, checks or money orders. Your credit card will be charged just prior to shipment.

How do I pay by personal check or money order?

Americord accepts Money Orders, personal & business checks. All Checks must clear before merchandise will be shipped. If you would like to pay by check just print out an order form and mail it to us. Be sure to enter the correct item codes & sizes. You may also order via telephone. Your check can be mailed to the following address:

Americord
290 W 300 S
Logan, Ut 84321

Do you charge sales tax?

There is no sales tax collected on any order shipped outside of Utah. Americord.com will collect the appropriate sales tax for orders shipped within Utah State. This will be added to your final total when placing your order. Tax Exempt Organizations should fax resale certificates after placing your order

How much is shipping?

We provide published UPS shipping rates within the 48 US contiguous states. Shipping to Canada is additional & rates will appear automatically under "Service Charge" when making a purchase. Canadian orders may be subject to border taxes and import fee's. We do not ship outside the U.S or Canada.

How long will it take to receive my order?

In Stock items usually ship within 24 hrs . Arrival time is generally 1 to 5 days. Since Inventory changes frequently we will provide an estimated ship date when you place your order. We will send you tracking numbers via e-mail as soon as they are available.

How will you ship my order?

We ship UPS Ground for most items. Oversize items or multiple quantity orders will ship via Truck.

What about delivery confirmation?

We send tracking numbers through our automated e-mail system. This will allow you to track your power cords to your door. You will usually receive a phone call for large items that ship via Truck to work out shipping details.

What about international delivery?

We currently ship throughout the United States and Most of Canada. We generally do not ship to Hawaii, Alaska, or Puerto Rico. However, if it is a very large order we may be able to accommodate you by adding extra shipping charges. Please contact us directly for more information. Credit cards may be refused for international orders if we can't verify the bank info. We may require payment via certified check or money order payable in US funds.

What is the cancellation policy?

Orders may be canceled as long as they have not shipped out. Exceptions are specials orders, orders that have shipped, or will be shipping within 48 hours of your cancellation request. Specials orders are defined as any order where a wire has to be cut to size, color or customization was selected. A cancellation number will always be assigned upon cancellation. You will need to provide this cancellation number in the event of any discrepancy. Orders without a valid cancellation number will be subject to our full return policy if the order was refused. Special orders can only be canceled within 3 days of the purchase and are nonrefundable. Please call 1-800-647-6231 to cancel. Orders already in transit can't be canceled. Submit cancelation request

What if my item arrives damaged?

Our staff is fully trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival. Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. If a replacement is declined and you would rather cancel your order you may choose from the following. Upon receipt of return we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, or store credits are less a 15% restock fee and actual round trip shipping charges. We are not responsible for any damages not reported within 5 days of arrival. In the case of special orders, Americord reserves the right to ship +/- 5% of the quantity purchased. With special orders, we manufacture 5% above the ordered quantity to account for possible defective cords. Thus the order may have up to 5% above quantity purchased. Any cords that do not pass inspection will not be shipped.  Report damage here

What is your return policy?

Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom orders or colors are selected are non-refundable. To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address. All returns are subject to round trip shipping charges. All returns for any reason are subject to a 15% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply. The $8.99 service charge is non-refundable. Returns are only accepted in their original boxes, and should be in a resalable condition. Special order products such as items where fwire is cut or made to a special length or additional labor is added to supply the product in a condition you would prefer are non refundable. Request return here

Disclaimer of Liability: To the extent permitted by law, neither Americord nor any of its employees, related partners or their respective officers or employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. Americord maintains the exclusive right to cancel or refuse any order without limitation. Including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.